FAQ

Registration

How to Register?
Login to www.rishteyy.com, you can choose to register either as a free member or as a paid member

What is Free Registration?
Provide name, age, gender, e-mail ID. Click on Register link after filling the details click on submit, your profile will be automatically created and you will be assigned a 'Rishteyy ID' for further references and login purposes. You need not need to pay.

Paid Registration
You need to enroll into our service according to your preferences. Provide name, age, gender, e-mail ID. Click on Register link and you will have to enter details. Then select the Rishteyy packages according to your need and requirement and submit. You will be assigned a 'Rishteyy ID' for further references and login purposes

Can the profile be registered by friends, relatives, parents and other well-known person?
Yes, you can register on behalf of someone else.

I don't have internet facility. How can I register?
Not to worry! You may walk in to any of our office or you may give an appointment and our senior RM will visit at your place and explain the entire service.

Can I register profiles for my sibling and myself with the same e-mail ID?
Yes, you can! In a single language domain, a maximum of two profiles (one male and one female) can have the same e-mail ID.

Profile Creation

How do I create a complete profile?
A quick careful glance of the following topics will help you to include photos, horoscope, video, voice profile, references, etc to make your profile complete.

How long it will take to update the profile?
It might take 24 to 48 hrs to update and visible a profiles asRishteyy team does it manually after verifying all the details. E-mail will be sent to you once the profile is updated

Information viewed from my profile?
Free members can view only some of your details. They cannot view your mobile number, horoscope, etc. Paid members can view all your details.

Are there any restrictions on modifications?
Most of the contents of your profile can be modified as often as you wish to do so. Certain fields such as Marital Status, Mother Tongue, Religion, Caste and Sub Caste cannot be edited or you need to call our executive and ask for the changes.

What is full profile?
It's the view of your profile as others see it. To take a look at your full profile: Login using your Matrimony/e-mail ID and Password. Click My Profile link.

How to delete profile?
Log in to your account contact our representatives. You cannot restore or reactivate your profile once you delete it.

How to deactivate profile?
No you can delete the account.

How do I modify my profile?
Log in using your Matrimony /e-mail ID and Password. Click on Edit Profile link. Modify the profile content that is displayed.

Log in details

How many photos can I add?
Login using your Matrimony ID and Password. Click on the Edit Profile section. Click on the Add Photo, In the Add Photo page, click on the Browse button. Select your photo in jpg/gif format and click Upload Photo. Crop your photo as required to show the image appropriately. How to crop the picture? Move the cursor and select the image of your face within the square as much as you wish. Add a caption to the photo. It can have a maximum of 100 characters with spaces.

What are the other ways to add photos?
E-mail your photo to profile@rishteyy.com indicating your Matrimony ID

How do I protect my photo?
This is an exclusive feature available only to paid members. You can protect your photo with a Password and only those members with whom you share your Password can view your photo.

What is request photo?
This feature helps you to send a request to a member to add his/her photo if he/she has not added one so that you can view it.

I want to change my Password. How do I do it?
You may change your password by going to My Account -> Account Settings -> Account. Enter your old password, and the new password of your choice to change your password. Still confused? We are always there to help you. Call us the contact number

I have forgotten my Password. What do I do?
No worries. You may click on the 'forgot password' button on the login page. A password reset link will be sent to your registered email ID. You may click on that link to reset your password. Once you have set your new password, you will have to login to rishteyy.com with the new password.

Search Profile

What is Matrimony ID?
A Matrimony ID is a unique combination of two alphabets, to identify you uniquely; a Matrimony ID is assigned to you when you register with us. This Matrimony ID is to be referred in all correspondences with Rishteyy Matrimony.com.

Can I choose my own Matrimony ID?
Every Matrimony ID is unique and is allocated by the system. You cannot choose your own Matrimony ID since it is system generated and cannot be changed under any circumstance.

What are Matching Profiles?
These are the profiles of members shortlisted as potential alliances based on your partner preference criteria. Members looking for same criteria as yours–These are members whose partner preference criteria match your profile. Mutual matches –These are members whose partner preference criteria match your profile and your partner preference criteria match their profile.

What is Search by Member ID?
You will get a dedicated ID once you will complete the profile registration process. Just enter the Matrimony ID of the member whose profile you would like to see.

What is partner preference?
Partner Preference is a feature that helps you define your ideal spouse and set your suitability criteria. With this feature you would receive information about members suiting your expectations regularly.

How do I view a particular profile?
You can view a particular profile by entering the Member ID in the 'Search by ID' option

What is new and accepted?
New: the profiles that are selected for you according to your criteria matched Accepted: The profiles that you think suits the criteria and which you have accepted

Membership

I have selected a plan/package. I want to pay. How do I go ahead?
Once you have chosen a plan/package that you would like to purchase, all you need to do is click on 'buy now' under the plan of your choice or upgrade. Rishteyy offers multiple payment channels such as online payment, credit card / debit card payment, as well as a cash pick-up facility from your home. You may also visit our nearest offline center and make your payment there.

Benefits of free member?
Send an automated message to another member with 'Express Interest' you can get respond to personalized messages from paid members.

Benefits of paid member?
You can send personalized e-mails to members you like instead of sending Express Interest. You can protect your photo, video and horoscope with a password. You can view the contact details of the referees. You can view the contact number of members you like. You can contact any one from millions of members across the globe.

Modes of payment?
You can make online payments through credit card/debit card/net banking, pay at banks, NEFT, cash, cheque or DD/MO, Rishteyy offices, home visit. Online payment is the secured mode of payment. Our payment gateway provider adopts the SSL (Secure Socket Layer) technology, an internationally proven widely accepted technology that ensures highest level of security while transacting on the net. CC Avenue is our gateway which is considered as one of the secured and trusted gateway. You can also send in the payment to any of our offices, located nearest to your place, through cash, cheque or DD/MO.

Astro Details

What is horoscope matching?
Astrological compatibility (synastry) is the branch of astrology that studies relationships by comparing natal horoscopes. Method of horoscope matching based on nakshatras.

What is Astro Match?
Astro Match is Real Time Horoscope Matching online with a prospective life partner. You can match your horoscope with anyone you choose to find out if you're compatible as a couple.

How can I do an Astro Match?
To do an Astro Match we need to have your place, date and time of birth and that of the person you wish to match. If you and your prospective partner have added your horoscope then you can do an instant match.

How can I avail Astro Match service?
Astro Match is a separate paid package. You would need to pay to use this service even if you are a paid member.

What is the maximum number of Astro Matches I can avail?
The number of Astro Matches you can avail depends on the package you select.

Others details

What is the need for Matrimony Reference?
Marriage is such an important life decision. One cannot afford to make a mistake while choosing a life partner. In situations where you do not know other person, it is advisable to be extra cautious while verifying their credentials. Performing background checks on a person can be rather embarrassing. Matrimony Reference gives you first-hand information about the person from various sources even before you ask for it.

Who can view your references?
All members can view your references, but only paid members can view the contact details of your referees. You can also control who among the paid members can view your referee contact details. We provide you with reference privacy settings available in the Reference section.

How to add success story?
If your marriage has been arranged through our service and you want to share your success story with us, then write us at profile@rishteyy.com along with the photographs and we will add your story into our list. So please do add your story and marriage photograph to our list of success stories.

What is the source of your database?
We have a large number of online databases. Apart from that there are many print media & Electronic media sources, different campaigns and many more. Mouth word is also been a big attention puller. We are accessible 360degree search even from local brokers.

What is the guarantee for succession?
As we maintain professionalism the agreement what would be prepared during your membership with us will be kept as per the rules and regulation. Therefore, it will never be forgotten before the expiry date of the membership duration. We being a mediator can help you to meet with you dream matchbut the final decision will be on agreeing both the parties. However we will continue to celebrate our each member in different occasions to build a long term healthy relationship with Rishteyy.

Payment details

Do you have any post marriage charges?
Unlike some other matrimonial we do not have any post-marriage charges. The registration charges are taken once only that is before initiating of the Rishteyy membership.

Is there any option for part payment?
Part payment is only open for Rishteyy Extreme and Rishteyy Elite under certain circumstances.

How to contact

How do I contact customer support?
Log in to www.rishteyy.com Click on Ring Up tab. You can also contact our any telephone numbers mentioned in the web site. Click Contact us link to find out about our offices and other contact details.
You can email us at info@rishteyy.com and we will answer your queries shortly.

The Do's and Don'ts.

Do's

While creating a matrimonial profile, give brief information about yourself in the profile description part.
Try your best to touch upon various aspects of your life as:
Your personality (what kind of a person you are, your likes and dislikes).
Your educational and professional background including your achievements.
Your family (how many members, family values - conservative or modern).
Your career plans.
Your expectations from your soul mate.
Add a recent photograph to improve chances of getting responses.
Our repeated suggestion: Profiles with photos have 10 times better chances of getting proposals.

Don'ts

Please do not give a lengthy description. Try to keep your description short and complete.
Do not get into the minutest details.
Please do not try to display your contact details in your matrimonial profile, except in the space provided for contact details.
Do not include content that is vulgar or racist.
Also see our terms of use/service agreement for more details of what type of content is prohibited on http://www.rishteyy.com
Not conforming to any of the above can lead to your profile being rejected.

Take the first step to your happy marriage! Register free!

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